Termini e condizioni

1. Definition and object of the contract

1.1 This Agreement (hereinafter referred to as "contract"), as a distance contract, is governed pursuant to art.50 of Legislative Decree 6 September 2005, n.206 ("Consumer Code").The present negotiation bond has as its object the sale of mobile goods between the company NAM S.R.L., P.IVA 03012070300 ("NAM") and the consumer (the "customer").The contract is intended directly through the acceptance by NAM of a purchase proposal issued by the customer by telephone or via the Internet at www.manforti.com ("site") and / or through other distance sales systemsof NAM, based on the methods described at the next art.3.

1.2 These general sales conditions ("General conditions") and, in particular, the information pursuant to art.59 of the Consumer Code, as provided by NAM during the sale, repeated by the telephone to the customer and reported on the site, will remain valid and effective until they are modified and / or integrated by NAM.Any changes and / or additions to the General Conditions will be effective with effect from the date on which they will be communicated to the public and will apply to sales made from this date.The latest updated version of these General Conditions is the one available on the site.

2. Prices

2.1 The sale prices of the products illustrated during the sale, on the site and / or through any other distance sales systems of NAMs are inclusive of VAT and / or any other possible tax.Delivery costs are indicated during the sale, on the site and / or through any other nam distance sales systems.

2.2 The customer will have to pay the total price to NAM, as reported in the purchase order sent and in acceptance of the order he received from the Seller.

2.3 The prices of all products are intended inclusive of VAT and / or any other possible tax.In addition to the product price at the end of the purchase process there could be the addition of the shipping cost based on the customer's address.

2.4 If the products should be delivered to a country not belonging to the European Union, in addition to the total price indicated in the purchase order and reiterated in the acceptance of acceptance of the order, including indirect taxes (if applicable), the customer will have to pay anyCustoms duties and any other sales tax, in compliance with the regulations in force in the country of delivery of the products. 

Before proceeding to send the purchase order, the customer is invited to inquire about the existence of duties or taxes applied by the country destination country.

2.5 I am in the exclusive load of the customer, any further cost, charge, tax and tax not explicitly indicated in the summary of the supply order are the exclusive load of the customer.

2.6 The customer declares to be aware of the fact that the lack of knowledge of costs, charges, duties, taxes and taxes not explicitly indicated in the order of supply will not be able to resolve the purchase contract or may be charged in anyway to the seller.

3. Purchase and payment methods

3.1 The contract is perfected at the time of payment, by sending the order confirmation to the customer.

3.2 The customer has 24 hours to withdraw from the contract obtaining the complete refund, without any penalty and without specifying the reason.After 24 hours it will no longer be possible to cancel the order since the process of processing and creating the custom-made garment will be started.

3.3 The customer will be allowed to choose one of the following payment methods: by credit / prepaid card or bank transfer or any other payment means from time to time indicated as valid by NAM via the site. No commissions to the customer will be applied for any meanspayment chosen.

3.4 If the customer purchases for the first time more heads of the same product category, NAM will initially proceed with the packaging of a single boss (by agreement with the customer), to verify the correct fit.As soon as this will be confirmed by the customer, NAM will proceed with the packaging of the remaining garments.

3.5 The creation of multiple profiles linked to a single natural person is prohibited.Any profiles that do not comply with this rule will be suspended.Any right of withdrawal / refund claimed on orders made with irregular profiles will decay.If discount codes were used to make purchases from irregular profiles, payment of the amount relating to the applied discount will be requested.In case of failure to balance, the order cannot be sent to the customer.

4. Product delivery - complaints

4.1 The times necessary for packaging the tailor-made garment are indicated when the product is selected.NAM packages and sends the products to the address indicated by the customer within 35 days of the conclusion of the contract.During the realization of the garment the customer can be constantly informed about the status of the order by accessing the personal page on the site (account – orders).

The expected date of shipment varies depending on the payment method and the date of confirmation of anatomical measures.In periods of national holidays there may be any delays due to the closure of the establishments.Any change in delivery times is communicated to the customer by e-mail.

4.2 At the time of shipping the goods, the customer will receive an e-mail to the address indicated when ordering the tracking code with which to monitor the progress of delivery.

4.3 If the customer does not receive good or shipping, no delays not communicated, the customer can follow the instructions in the "Shipping" section or contact customer service through all means indicated in the "Contact Us section".

4.4 Each NAM product is carried out according to a specific process of non-industrial production.This implies that a variation tolerance of 1 cm of the head measures carried out with respect to the specific measures of the patterns is envisaged and permitted.

4.5 NAM invests constantly to offer a photographic representation of its products as realistic as possible.Despite this, due to the digital rendering of images on the web, the various light settings of the screens or other external conditions, it is however possible that the representation of online products is not completely compliant with reality.Proceeding with the purchase the customer accepts that there may be discrepancies about it.

4.6 Any complaint can be sent to the following address: NAM S.R.L., VIA CARDUCCI, 2 - 33100 Udine (UD), P.IVA 03012070300.

5. Customer obligations

5.1 The customer declares and guarantees:

(i) to be a consumer according to the provisions of art.3 of the Consumer Code;

(ii) to be of age;

(iii) that data from the same provided for the execution of the contract are correct and truthful.

6. Right of withdrawal

6.1 The customer has the right to withdraw from the contract stipulated, without any penalty and without the obligation to specify the reason, within 24 hours of receipt of the order confirmation.The customer can exercise the right of withdrawal, by the aforementioned term, manifesting him by telephone or by e-mail the will to withdraw from the contract.Once the tailor-made and customized leader production process will no longer be possible to stop the process.

6.2 Pursuant to art.59, second paragraph, of the Consumer Code, the Customer has no right of withdrawal in the event of supply of customized or customized products.

To ensure a high service, NAM provides for the refund of the amount expenditure subject to the return of the products purchased within 30 days of shipment of the goods, if the packaged chief present: structural imperfections, fitness problems or impossibility of changes.Conditions specified in the Returns and Refunds section.

In this case the customer is required to proceed as follows:

Download, accessing the link that finds in the appropriate "Changes and Refunds" section, the file to be completed to request a refund, and send it by e-mail to the Address customer@manforti.com or by registered mail at the address below, attaching no less than 3 photos of the chief worn (visa opposite, on the side, behind) so that the defect is visible, and in the case of alleged error of measures, of the part inDefect next to one meter that highlights the incorrect measure.

Nam, after viewing the photos, reserves the right to contact the customer asking for additional photos to support  

(i) The complaint is viewed viewed by our employees, who will communicate any approval.

(ii) The head to be made must be boxed in the original packaging and sent at its own expense, together with the rendered approval module, with a traceable shipping method at:

NaM S.r.l.
Via Carducci, 2
33100 Udine (UD)

Within 7 working days from receipt of the chapter, the amount with the same payment method used at the time of purchase is accompanied if possible (credit card on a website).Otherwise, the customer must communicate the bank details on which he wishes to receive the reimbursement.

6.3 Any product sent without following the above exposed will not be accepted and will be returned to the sender, without the issue of any refund.

6.4 The object is returned intact (ie not used and complete with the original packaging and accessories) together with paper copy of the approved return module inserted in the packaging together with the product.

6.5 Satisfied the above conditions, the buyer has the right to be reimbursed of the entire amount excluding shipping costs.Coupons or discount coupons used to buy the garment will be replaced with new coupons or discount vouchers to be used for other purchases.The customer will have to return all the items purchased, if they are part of a promotion, to receive a full refund.Any preserved items will be charged at full market value.

7. Applicable law, attempt to conciliation and competent hole

7.1 The contract is governed by Italian law.

7.2 Each sales contract concluded between NAM and customers pursuant to these General Terms and Conditions9 April 2003 n.70 As regards the discipline of electronic commerce. 

7.3 In any case, the rights attributed to customers by current legal provisions in the countries of belonging will be saved.

7.4 In the event of disputes between the seller and a customer, the Seller undertakes to participate in the attempt at the friendly conciliation that the customer will be able to promote in front of solvionline, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you toReaching a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way on the Internet.For more information on the solvionline regulation or to send a request for conciliation, log in www.risolvionline.com.

7.5 As an alternative to the conciliation attempt, the customer has the right to access the European Dispute Resolution online platform (the European ODR platform).The European ODR platform is developed and managed by the European Commission, in compliance with Directive 2013/11 / EU and the EU regulation n.524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and equitable, transparent, effective, rapid and fair resolution of disputes concerning contractual obligations deriving from sales contracts or online services between a customer resident in the Union and a professional established in the UnionThrough the intervention of an ADR body (alternative dispute resolution) that has joined you.More information on the European ODR platform and instructions for starting the dispute resolution procedure can be consulted at the following link: http://ec.europa.eu/odr. The seller's e-mail address to be indicated in the European ODR platform is as follows: customer@manforti.com

7.6 In the event of failure to experiment with the conciliation attempt, of a negative outcome of the same or in the event of non-court resolution of the dispute, the competence of any judicial dispute will be devolved to the competence of the judge of the place of residence or domicile of the customer, in accordance withof Article 66 bis of the Consumer Code.

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